Refund policy

Refund & Return Policy

We want you to love your purchase, but if something’s not right, we’re here to help! Please read through our refund and return policy below.

Edible Products

Due to health and safety reasons, we can't accept returns or exchanges on any edible products unless they are faulty, damaged, or not as described.

If your product is:

• Damaged or spoiled
  

• Incorrectly labelled or the ingredients don’t match the description
  

• Expired when you receive it.

Please reach out to us within 7 days of receiving your order, and we’ll provide a refund or replacement.

Non-Food Items

For non-food items (like packaging, accessories, or other products), we offer a 15 day return or exchange policy, provided the product is unused and in its original condition.

If your non-food item is:

• Damaged upon arrival
  

• Not as described
  

• Faulty
  
  

You can return it within 15 days for a refund or exchange.

Non-Refundable Items

We cannot accept returns or offer refunds for:

• Opened or consumed edible products
  

• Non-food items that have been used, worn, or damaged by the customer
  

• Items purchased on sale (unless faulty)
  

• Gift cards or digital products.
  
  

How to Request a Refund or Exchange

If your product is faulty, damaged, or not as described, please contact us at contact@heritagetradingcorp.com with your order number and a photo of the issue. We’ll guide you through the next steps and provide instructions for returning the item.

Return Shipping

If the product is faulty, damaged, or incorrectly described, we will cover the return shipping costs. For all other returns (such as change of mind or personal preference), return shipping is the responsibility of the customer.

Contact Us

If you have any questions or concerns, please don’t hesitate to reach out! You can contact our friendly customer service team at contact@heritagetradingcorp.com.