Shipping policy
Shipping Policy
Heritage Trading Corp is committed to providing our customers in Australia with fast and reliable shipping. This policy outlines how we handle shipping for all orders within Australia.
1. Shipping Locations
We currently offer shipping within Australia only. We do not ship internationally at this time.
2. Processing Time
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Order Processing: All orders are processed within 1-2 business days of being placed. Please note that processing times may be longer during peak seasons or sales periods.
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Business Days: Monday to Friday, excluding public holidays.
3. Shipping Methods & Delivery Times
We offer standard shipping within Australia. Shipping times will vary based on your location.
Standard Shipping: Typically 3-7 business days for delivery within Australia, depending on your location.
Shipping fees will be calculated at checkout based on your location, the size/weight of the order, and the shipping method selected.
4. Delivery Delays
While we make every effort to ensure timely delivery, Heritage Trading Corp is not responsible for delays caused by third-party couriers or unforeseen circumstances (e.g., weather, public holidays, or other disruptions). If there are any significant delays, we will notify you as soon as we are aware of them.
5. Incorrect or Missing Address
Please ensure that the shipping address provided is correct. If an order is returned due to an incorrect address, you may be charged an additional shipping fee for reshipment.
6. Lost or Damaged Goods
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will work with the carrier to resolve the issue. Depending on the circumstances, we may offer a replacement or refund, subject to our Refund & Returns Policy.
7. Contact Us
If you have any questions or concerns about your order or shipping, feel free to contact us: